Welcome to Pick My Order. These Terms of Service ("Terms") govern your access to and use of the Pick My Order mobile application, website, and related delivery coordination services (collectively, the "Service"). By creating an account, placing a delivery request, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.
Pick My Order is a delivery coordination platform. You place and pay for your food order directly with the restaurant or third-party ordering platform (such as KFC, Steers, Debonairs, or Uber Eats). You then submit your proof of payment, order number, pickup location, and delivery address through Pick My Order. Our drivers collect your order from the restaurant using the information you provide and deliver it to your address for a separate delivery fee paid through the app.
Pick My Order is not the restaurant, food seller, or payment processor for your meal. We do not prepare food, set menu prices, or guarantee restaurant order accuracy. Our role is limited to verifying your submission, dispatching a driver, and facilitating last-mile delivery.
You must be at least 12 years of age to use the Service. If you are under 18, you confirm that you have permission from a parent or legal guardian. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree to provide accurate personal information and to keep your contact details up to date so we can reach you about your deliveries.
When you submit an order through Pick My Order, you represent that the payment slip or receipt you upload is genuine, matches the order number provided, and corresponds to an order you placed and paid for at the stated restaurant branch. Submitting false, duplicated, altered, or fraudulent slips may result in immediate cancellation, account suspension, and referral to law enforcement where appropriate.
Our team may approve or reject slip submissions before dispatch. Rejection does not entitle you to a delivery unless the issue is corrected and resubmitted in accordance with our instructions. Delivery fees paid to Pick My Order may be refunded or forfeited according to our Refund and Cancellation Policy.
Delivery fees, service fees, and applicable surcharges are displayed before you confirm payment. Fees may vary based on distance, delivery zone, demand, or promotional rules. Payment is processed through our authorised payment partners. You authorise us to charge the payment method you select for all fees associated with your delivery request.
You agree not to misuse the Service, harass drivers or staff, provide unsafe delivery locations, or use Pick My Order for unlawful purposes. You must not attempt to circumvent verification, abuse referral or wallet credit programmes, or interfere with the normal operation of the platform.
To the fullest extent permitted by South African law, Pick My Order is not liable for restaurant errors, food quality, temperature, missing items, or delays caused by the restaurant, traffic, weather, or events outside our reasonable control. Our liability for any claim relating to the Service is limited to the delivery fees you paid for the affected order, except where law prohibits such limitation.
We may update these Terms from time to time. Material changes will be communicated through the app or by email. Continued use after changes take effect constitutes acceptance. We may suspend or terminate accounts that violate these Terms or pose risk to users, drivers, or partners.
These Terms are governed by the laws of the Republic of South Africa. Disputes shall be subject to the jurisdiction of the courts of South Africa, unless mandatory consumer protection laws provide otherwise.
If you have questions about these Terms, contact us through the in-app Support section.